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Return from My Account
Open the order to start a return with the order details filled in.
Go to My AccountReturns & refunds
30 days to start your return.
Our return policy gives consumers more time than the statutory 14-day withdrawal period.
Start a return
No account needed
Return without an account
Use the form below during the return period. No sign-in or reason is required.
Withdraw from the contractWrong, incomplete, damaged or faulty item? Report a product problem →
Return form
Use this form to withdraw from the purchase of all or some items in an order. No reason is required.
Return deadline
Notify us within 30 days of receiving the goods, then send the products back within 14 days of the notice. The dated email confirmation includes return instructions. Tracked shipping is recommended; keep the shipping receipt.
Report a product problem
For a wrong, incomplete, damaged or faulty product, contact us before sending it back. Helliston Nord covers the reasonable return cost and will arrange the appropriate solution.
Return conditions
Other questions? Contact us.
What condition should the product be in?
You may inspect the product as you would in a physical shop. If it has been used more than necessary to establish its nature, characteristics and function, we may deduct the proven loss of value from the refund.
Who pays for return shipping?
For a standard return because you changed your mind, the customer pays the return shipping. If the order was wrong, incomplete, damaged or faulty, Helliston Nord covers the reasonable return cost. Contact us before shipping in that case.
How much is refunded?
If the entire order is withdrawn, we refund the returned products and the cost of our least expensive standard delivery option. For a partial withdrawal, the corresponding share of the standard delivery cost is refunded where required by applicable law. Any additional amount paid for a faster or more expensive delivery service is not included.
When and how is the refund made?
The refund is made to the original payment method within 14 days after we receive the withdrawal notice. We may wait until the products have arrived or you provide evidence that they have been sent.
What if the product is faulty?
A faulty or non-conforming product is handled separately from a change-of-mind return. The primary remedies are repair or replacement; a price reduction or termination may be available where the legal conditions are met. Contact us with the order number so we can arrange the appropriate solution. We respond to a written consumer complaint within 15 days.
Business orders
Business returns are handled according to the agreed sales terms. Send the order details and we will confirm the available solution.
Model withdrawal wording
To Helliston Nord OÜ, Peetri 1B, 80029 Pärnu, Estonia, info@helliston.eu:
I hereby give notice that I withdraw from my contract of sale for the following goods: [products]. Ordered on / received on: [date]. Consumer name: [name]. Consumer address: [address, only if submitted on paper]. Date: [date]. Signature: [only if submitted on paper].
You may copy and email this wording or use the return form above.
